Additional Information

Additional Information

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Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
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  • You may return new, unopened and unused items within 14 days of delivery for a full refund of purchase price. Original shipping and handling charges are not refunded.

  • Return Requests beyond 14 days of delivery will not be entertained.

  • Returned Item should be in our possession within 14 days of the date you receive it.

  • Items should be returned in their original product packaging, with all tags and markings intact.

  • No returns shall be accepted for items that have been altered in any fashion, including dry-cleaned or washed.

  • No returns shall be accepted for Apparel and accessories that carry deodorant or perfume odors.

  • Cost of shipping the return is borne by the customer. We recommend that a delivery service with tracking # and insurance is used.

  • If you return items that have been purchased using a FREE shipping offer, then you may be charged a shipping fee equal to the actual shipping charges.

  • We guarantee our products to be from smoke free environments. If the merchandise has been exposed to pets or smoke, we would not be able to accept a return.

  • All items we sell are artisan handcrafted with intricate bead work, sequin work and embroidery. Return will not be accepted for items in case the bead work, sequin work or embroidery has been damaged.

  • Any undamaged items returned to us within the 14 day policy period, but with clear signs of use, will be charged a 30% (of original purchase price) restocking fee. The restocking fee shall be deducted from the refund payment. 

  • To request a Return and receive a RMA number, please contact us by phone or email.

  • RMA number must be clearly marked outside the box. Return packages without RMA # on the outside, will not be accepted by our warehouse.