Policies

Payment

• We accept Visa, MasterCard, American Express and Discover Credit cards.
• We also accept payments through Paypal.
• Call-in credit card payments, please call 602-418 4755
• Please provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information could cause a delay in order processing.
• You can be confident that your personal and account information is secure at NovaHaat.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Status of our SSL certificate can be checked by clicking the SSL seal displayed on our home page. Additional details are available in our Privacy Policy.

Sales Tax

• We charge Sales Tax if the Ship-to address is in the state of Arizona, USA. Current Sales Tax rate is 7.8%

Return Policy

• You may return new, unopened and unused items within 14 days of delivery for a full refund of purchase price. Original shipping and handling charges are not refunded.
• Return Requests beyond 14 days of delivery will not be entertained.
• Returned Item should be in our possession within 14 days of the date you receive it.
• Items should be returned in their original product packaging, with all tags and markings intact.
• No returns shall be accepted for items that have been altered in any fashion, including dry-cleaned or washed.
• No returns shall be accepted for Apparel and accessories that carry deodorant or perfume odors.
• Cost of shipping the return is borne by the customer. We recommend that a delivery service with tracking # and insurance is used.
• If you return items that have been purchased using a FREE shipping offer, then you may be charged a shipping fee equal to the actual shipping charges.
• We guarantee our products to be from smoke free environments. If the merchandise has been exposed to pets or smoke, we would not be able to accept a return.
• All items we sell are artisan handcrafted with intricate bead work, sequin work and embroidery. Return will not be accepted for items in case the bead work, sequin work or embroidery has been damaged.
• Any undamaged items returned to us within the 14 day policy period, but with clear signs of use, will be charged a 30% (of original purchase price) restocking fee. The restocking fee shall be deducted from the refund payment. 
• To request a Return and receive a RMA number, please contact us by phone or email.
• RMA number must be clearly marked outside the box. Return packages without RMA # on the outside, will not be accepted by our warehouse.