Payment

• We accept Visa, MasterCard, American Express and Discover Credit cards.
• We also accept payments through Paypal.
• We accept Checks, Certified Checks and Money Orders. They should be mailed to:

NovaHaat.com, LLC 1357 E Loma Vista St, Gilbert AZ 85295 USA

• Call-in credit card payments, please call 602-418 4755
• Please provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information could cause a delay in order processing.
• You can be confident that your personal and account information is secure at NovaHaat.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Status of our SSL certificate can be checked by clicking the SSL seal displayed on our home page, www.novahaat.com. Additional details are available in our Privacy Policy.

Sales Tax

• We charge Sales Tax if the Ship-to address is in the state of Arizona, USA. Current Sales Tax rate is 7.8%

Shipping

• We ship worldwide.
• NovaHaat.com automatically computes shipping charges and displays them when you add an item to your shopping cart. Customers see the exact shipping charge prior to confirming their order.

     U.S Customers

• We ship through USPS Priority Mail.
• Delivery time is 2-3 days from date of shipment.
• Delivery to APO addresses can take longer.
• Orders for all in-stock items are shipped within one business day.
• Shipping discounts are offered on all multiple item shipments.

     International Customers

• We ship through USPS (United States Postal Service) Air Letter Post or Air Parcel Post.
• Delivery time is 6-10 days from the date of shipment.
• International Customers can estimate their shipping charge here. 
• Orders for all in-stock items are shipped within one business day.
• Shipping discounts are offered on all multiple item shipments.
• All taxes and duties in the destination country are the responsibility of the customer.

Return Policy

• Buy with Confidence – we take pride in our Product & Service Quality. If you are not satisfied with your purchase for any reason you may receive a refund minus all shipping fees. To get a refund, please contact us for an RMA number.

• You have 7 days after you receive the item to return it for a refund.

• All items must be returned in the original condition. Please use a box!

• RMA numbers and approvals are valid only for 5 days. Please ship back the item within 5 days of receiving the RMA number or approval.

• Returns without RMA number or approval shall not be accepted and shall be returned back.

 

 

 

Privacy Policy

• Customer Privacy

 

 

Security Policy

• NovaHaat.com is committed to your security. Personal information is protected against unauthorized use by using SSL (Secure Sockets Layer) encryption.

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