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Free Ground Shipping Every Day and Every Order, Simply No Exclusions
Questions? Call us : 1.602.418.4755 8:00AM to 5:00PM PST

Store Policies

Payment

  • We accept Visa, MasterCard, American Express and Discover Credit cards.
  • We also accept payments through Paypal.
  • Call-in credit card payments, please call 602-418 4755
  • Please provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information could cause a delay in order processing.
  • You can be confident that your personal and account information is secure at NovaHaat.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Status of our SSL certificate can be checked by clicking the SSL seal displayed on our home page, www.novahaat.com. Additional details are available in our Privacy Policy.

Sales Tax

  • We charge Sales Tax if the Ship-to address is in the state of Arizona, USA. Current Sales Tax rate is 7.8%

Shipping

  • We ship worldwide.
  • NovaHaat.com automatically computes shipping charges and displays them when you add an item to your shopping cart. Customers see the exact shipping charge prior to confirming their order.

U.S Customers

  • We ship through Fedex Ground (3-5 business days), USPS Priority Mail (2-3 business days) and USPS Express (overnight).
  • Delivery to APO addresses can take longer.
  • Orders for all in-stock items are shipped within one business day.
  • Shipping discounts are offered on all multiple item shipments.

International Customers

  • We ship through USPS (United States Postal Service) Priority Mail or Express Mail.
  • Delivery time is 6-10 business days from the date of shipment for Priority Mail and 4-6 days for Express Mail.
  • International Customers can estimate their shipping charge here.
  • Orders for all in-stock items are shipped within one business day.
  • Shipping discounts are offered on all multiple item shipments.
  • All taxes and duties in the destination country are the responsibility of the customer.

Return Policy

  • You may return new, unopened and unused items within 14 days of delivery for a full refund of purchase price. Original shipping and handling charges are not refunded.
  • Return Requests beyond 14 days of delivery will not be entertained.
  • Returned Item should be in our possession within 14 days of the date you receive it.
  • Items should be returned in their original product packaging, with all tags and markings intact.
  • No returns shall be accepted for items that have been altered in any fashion, including dry-cleaned or washed.
  • No returns shall be accepted for Apparel and accessories that carry deodorant or perfume odors.
  • Cost of shipping the return is borne by the customer. We recommend that a delivery service with tracking # and insurance is used.
  • If you return items that have been purchased using a FREE shipping offer, then you may be charged a shipping fee equal to the actual shipping charges.
  • We guarantee our products to be from smoke free environments. If the merchandise has been exposed to pets or smoke, we would not be able to accept a return.
  • All items we sell are artisan handcrafted with intricate bead work, sequin work and embroidery. Return will not be accepted for items in case the bead work, sequin work or embroidery has been damaged.
  • To request a Return and receive a RMA number, please contact us by phone or email.
  • RMA number must be clearly marked outside the box. Return packages without RMA # on the outside, will not be accepted by our warehouse.


Privacy Policy
Effective 10th August 2005

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the NovaHaat.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access and maintain all your personally identifiable information that we collect online.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


Security Policy

  • NovaHaat.com is committed to your security. Personal information is protected against unauthorized use by using SSL (Secure Sockets Layer) encryption.

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Customer Service

Phone :
1.602.418.4755
Timing :
8:00AM to 5:00PM PST
Email :
Customer Service

NovaHaat.com is upfront
All personal information you submit is encrypted and secure
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